Policies & Procedures

Policies & Procedures

Thank you for choosing Lara J Designs! We look forward to working on your project, but first we need you to read the following policies and procedures and sign off. Thanks!


Hourly Rates

Hourly Rate: $65/hour, 30 min. minimum
Website Maintenance: $65/hour
Technical Support: $65/hour
Additional Rush Charge: +$25/hour (based on project time frame)
For package pricing on logos and websites, please visit our pricing page


WordPress Security Maintenance

Lara J Designs WordPress Security Maintenance – $20/month/website
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If you don’t want the hassle with WordPress software/plugin updates, we are more than happy to do that for a fee of $20 per month, per site.  This service will include:

– BackupBuddy on-hosting backups or set up a dropbox backup for them (If you are on WPEngine hosting backups will be done through their system)
– WordPress Update & Plugin Update Management
– 15 minutes of WordPress phone support per month

We bill your credit card for $20 per site, on the first of each month beginning on that date.
For more information on why you need to keep up with your WordPress Software, please visit this link

**Does not include technical support caused by hosting issues**


Late Fees

Any invoice not paid within 30 days will be charged a 10% late fee every 30 days past due


Deposits

50% of invoice is due before the start of any project. Final balance due prior to completion of project (uploading website to live server, sending print items to print, or providing digital files)


Quotes

Quotes are valid for 90 days. After 90 days we will need to re-quote the project


Credit Card Fees

Credit cards are always accepted, but a 2.5% credit card processing fee will be added. Please let us know if you would prefer to pay via credit card and we will add this to your invoice so you may pay via the link in the invoice email. Checks may be mailed to 12 S Erwin Street, Suite 2, Cartersville, GA 30120.


Proofs & Printed items

Please read over your proof carefully to avoid any errors (spelling, wrong contact information, etc) on print items. We will not send anything to print without an emailed or signed approval to a proof. Your email/signature releases Lara J Designs from all responsibility for errors and omissions on a print item. If the item has already been sent to print, Lara J Designs cannot stop production. If you need to have an item reprinted because of an error, we will be happy to do that, but you will be charged the full print cost for the second print, as your proof approval signifies release to print.


Incomplete Projects

Any project that remains in proofing or is put on hold while we wait for content for more than 20 business days will be put on hold and will be billed for any time spent up to that point. When the client is prepared to restart the project, time will be billed per hour from then until completion.


 

Policy Agreement

All Lara J Designs clients must agree to the following policies and procedures before the start of your beautiful new project! Thank you for your business :)
    If you have any questions, please call us at 678-873-2126